Holiday Inn - St. Louis South County Center
Holiday Inn - St. Louis South County Center

Hotel Management

Operations

The long term stability and financial success of a hotel well operated, delivers superior guest services, retains associates and instills operational excellence. Aided by expert support from our corporate office and property-level empowerment in areas such as:

  • Business Planning
  • Brand Standards
  • Short and Long-term Operational Planning
  • Monthly Property Visits

Asset Management

Widewaters Hotels provides advisory services to hotel owners and investors to achieve optimal performance from their hospitality investment. A constant oversight is performed by the following Asset Management services:

  • Financial Performance Analysis
  • Management Contract Compliance
  • Brand Relationship Management
  • Benchmarking / Competitive Analysis
  • Risk Management / Mitigation
  • Capital Expenditure Planning
  • Monthly and Quarterly Property Review Meetings

Accounting And Finance

We provide financial support to our hotels through a variety of accounting and finance functions and controls. Our centralized accounting specialists bring experience, accounting knowledge and a focused dedication to meet the needs of stakeholders.

  • Financial statement preparation
  • Tax compliance
  • Invoice and payroll processing
  • Budget and forecasting facilitation
  • Policies, procedures and training of hotel accounting staff
  • Daily reports
  • Cash management
  • Operating Budgets
  • Forecasting (weekly, Monthly, Quarterly)
  • Flow-Through Analysis
  • Brand Audits

Revenue Management

Both strategic and tactical expertise will assist hotels in maximizing the properties full potential. Widewaters Hotels provides a consistent approach and delivery of services which revolve around pricing, inventory controls, segmentation analysis, forecasting and demand opportunities.

  • Weekly Sales Strategy/Revenue Meetings and Reports
  • Hotel Segmentation Reports
  • Value Assessment – evaluating competitors strengths
  • Ongoing 3rd party channel management (OTA’s) including parity assurance
  • Rate and inventory audit
  • Analytical reviews of STAR reports, monthly performance & market conditions
  • Weekly analysis including PACE reports and rate shops
  • Revenue management staff training

F&B Concept / Management

It is Widewaters Hotels goal to exceed guest’s expectations within our hotels Food & Beverage services. Our services encompass:

  • Facility Management
  • Concept Development
  • Menu design
  • Catering & Wedding Product Development
  • Costing
  • Daily reporting on revenue, expense and labor controls

Human Resources

Widewaters Hotels champions a set of core values. We understand that effective associates – our most important asset, provide us with a competitive edge. We encourage a working environment of trust and respect. Our Human Resources department assists in developing a productive staff through:

  • Recruitment and Retention
  • Associate Recognition Programs
  • New Hire Orientation
  • Ongoing Training and Development
  • Monitor federal, state and local employment laws
  • Maximize cost controls in Workers and Unemployment Compensation
  • Benefit Administration
  • Competitive Wages
  • Progressive Benefits

IT

Our IT department is involved from a hotel’s conception working directly with the operation department to provide technology for the property’s business needs. The department also maintains a strong relationship with brand technology champions, which in turn gives management and ownership the tools they need to operate efficiently.

  • Business process design, development and documentation
  • Property Management Systems (PMS) management and support
  • Point of Sale Systems (POS) management and support
  • Vendor management
  • Governance
  • Quality assurance assessment, testing, monitoring and management

Property Facilities Management

The Property Facilities Management department oversees all areas of property management, engineering issues, property improvement, product improvement and life-safety through:

  • Engineering technical support
  • Systems and procedures to ensure health and safety of guests
  • Proper conditions for machinery and property
  • Coordinate and prioritize maintenance activities
  • Prepare Repairs and Maintenance budgets
  • Develop 5 year Capital Expenditure Plan
  • Identify and introduce environmentally-friendly systems and equipment
  • Comprehensive Annual Facility / Asset Audit
  • Detailed Preventative Maintenance Program of entire property including heavy equipment

Contact

Address:
5786 Widewaters Parkway
Syracuse, NY 13214
Phone:
315.445.2424
Fax:
315.445.8570
Social: